Copilot Studio
Council services virtual assistant for New Plymouth District Council
A citizen-facing Copilot Studio assistant embedded on the council website that guides residents to services, forms, payments and FAQs, with escalation for unresolved requests.
- Client
- New Plymouth District Council
- Industry
- Local government, New Zealand
- Status
- Delivered
The problem
Residents struggled to find the right council service, form or payment page.
What we built
- Website-embedded Copilot Studio assistant
- Knowledge-grounded answers and citizen intent mapping
- Payment and form navigation with escalation
Challenges we solved
- Broad public-service questions
- Changing council content
- Residents with varied digital literacy
Results
- Improved self-service access to council information
Technology stack
- Copilot Studio
- Power Platform
- Website embed
Demo video
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